Information for Virtual Workers

Virtual workers at times must function in multiple roles because they do not have the support of other staff like a traditional worker. A virtual worker may be functioning as sales, customer service, operations, etc. Having to function in these additional roles will require more information be given to the virtual worker than the traditional worker.

In the same vein it is possible the scenario could be the other way around. The virtual worker could need less information because they do not have the need to be part of decisions or customer service issues which occur in the traditional workplace setting. With a former employer of mine we have field and phone reps on our sales team. We worked with record labels and some of our field reps would ask questions about issues that had nothing to do with their role in the organization. The constant reminder from our sales managers was to worry about what was our job and not about everyone else's.