Do Managers Do More Today?

I don't know that I would go as far as to say that managers today do more multitasking. Over the past 20 years, with the advances in technology and the development of new business models, the expectations of managers has changed. With technological advances the speed at which decisions are made and the amount of information that is available has changed the face of management for all businesses. Managers today are expected to manage not only the brick and mortar side of the business but to also have a handle on the digital aspect of the business. This expectation was not there 20 years ago but that is not to say there were not other challenges. Managers from 20 years ago may not have had the technology to deal with but many of them were expected to much more hands on than some managers are today. Managers of yesterday not only were expected to manage the business but also to be part of the frontline staff that related to the customers on a regular basis.

While the expectations on managers may have changed the amount of work done by managers has not. The type of work being done by managers has changed over the past 20 years and i'm sure the next 20 years will bring even more changes.