The Matrix Structure

The challenge of the Matrix structure is both a positive and negative. Within an organization that functions in the matrix structure there is an interconnectedness from one department to another. This connectedness seeks to create an environment where there is not concern over who is getting credit for something but rather are we succeeding to accomplish the goal set before us. This same environment can turn into a negative if those in the organization do not believe in and get behind the structures intentions.

The negative of the matrix structure is the flip side of the concept of not worrying about who is getting credit. When things are going good and succeeding the concern is over who gets credit. When plans do not succeed and someone needs to be held accountable for the lack of success the matrix structure works against the organization. The structure can be used so well to break down walls and get away from turf wars that when problems arise responsibility is not easily determined. In the same way that departments may disagree over credit for success, they may also disagree over responsibility for failure.

I recently saw a quote that read, "You will be amazed by how much you can accomplish when you don't care who gets credit." This is the goal of the matrix structure but there needs to be a system in place for determining responsibility and administering corrections when necessary.